How to determine if you're using POP or IMAP for incoming mail

• What if my mail program is not listed below?
• Mail Programs for Windows
  • Microsoft Windows Live Mail
  • Microsoft Windows Mail / Outlook Express
  • Microsoft Outlook 2013, 2010, & 2007
  • Microsoft Outlook 2003 & 2002
  • Mozilla Thunderbird
  • Eudora 7.1
• Mail programs for Mac
  • Apple Mail
  • Microsoft Outlook 2011
  • Microsoft Entourage / Outlook Express 5
  • Mozilla Thunderbird
  • Eudora 6.2.4
• Portable devices such as cell phones and tablets
  • Android phones / tablets
  • iOS (iPhone / iPad / iPod touch)
  • Kindle Fire HDX

If your mail program is not listed, you're either using a mail program that is old and no longer supported and/or you're using a mail program for which we simply have no information. See our Email Information page for information on how to configure various other email programs.

Microsoft Windows Live Mail

1. From within Windows Live Mail, right-click on your mail profile on the left (usually contains your name or some portion of your email address) and choose Properties.
2. Click the Servers tab.
3. Make note of the My incoming mail server is a (IMAP or POP3) server setting.

Microsoft Windows Mail / Outlook Express

1. From within Windows Mail / Outlook Express, click on Tools... then Accounts...
2. Outlook Express: Click the Mail tab.
3. Double-click on the mail profile you want to edit. This is the same as clicking once on the profile, then clicking on Properties.
4. Click on the Servers tab.
5. Make note of the My incoming mail server is a (IMAP or POP3) server setting.

Microsoft Outlook 2013, 2010, & 2007

1. From within Outlook 2013 & 2010, click the File tab, then the Account Settings button, then Account Settings...
   From within Outlook 2007, click on Tools... then Accounts Settings...
2. Double-click on the mail profile you want to edit. This is the same as clicking once on the profile, then clicking on Change...
3. Make note of the Account Type setting (IMAP or POP3).

Microsoft Outlook 2003 & 2002

1. From within Outlook 2003 or 2002, click on Tools... then Email Accounts...
2. Select View or change existing e-mail accounts then click Next.
3. Double-click on the mail profile you want to edit. This is the same as clicking once on the profile, then clicking on Change...
4. Make note of the value in parentheses to the right of Incoming mail (IMAP or POP3).

Mozilla Thunderbird 38

Starting in mid-2011, new "major" versions of Mozilla Thunderbird started being released very frequently as part of Mozilla's rapid release cycle, making it difficult to keep track of them as far as version-specific setup instructions are concerned. The most recent versions should be at least similar to the instructions referenced below.

1. From within Thunderbird, press Alt+T on the keyboard to display the Tools menu then click Account Settings...
2. Click Server Settings in the menu on the left to edit the incoming (IMAP or POP3) server settings.
3. Make note of the Server Type setting (IMAP or POP3).

Eudora 7.1

1. From within Eudora 7.1, click Tools then Personalities.
2. Right-click on the appropriate personality on the left and select Properties.
3. Click the Incoming Mail tab.
4. Make note of the Configuration setting (IMAP or POP).

Apple Mail

1. From within Mail, click on the Mail menu then Preferences...
2. Click the Accounts tab.
3. Select your email profile on the left.
4. Make note of the Account Type setting (IMAP or POP).

Microsoft Outlook 2011

1. From within Outlook 2011, click Tools then Accounts...
2. Select your email profile on the left to display its settings on the right.
3. Make note of the account type displayed at the top of the settings (IMAP Account or POP Account).

Microsoft Entourage 2008

1. From within Entourage, click on Tools then Accounts.
2. Click the Mail tab.
3. Double-click on your mail profile name.
4. Click the Account Settings tab.
5. Make note of the (IMAP server or POP server) field name.

Microsoft Outlook Express 5

1. From within Outlook Express, click on Tools then Accounts.
2. Click the Mail tab.
3. Click on your mail profile name and click Edit.
4. Click the Account Settings tab.
5. Make note of the next field name (IMAP server or POP server).

Mozilla Thunderbird

NOTE: The following Thunderbird instructions are based on Thunderbird 38 for Windows. The Mac version may vary slightly.

1. From within Thunderbird, press Alt+T on the keyboard to display the Tools menu then click Account Settings...
2. Click Server Settings in the menu on the left to edit the incoming (IMAP or POP3) server settings.
3. Make note of the Server Type setting (IMAP or POP3).

Eudora 6.2.4

1. From within Eudora, click on Special then Settings.
2. Click on the Checking Mail category on the left.
3. Make note of the Mail Protocol setting (IMAP or POP).

Android phones and tablets

iOS (iPhone / iPad / iPod touch)

Kindle Fire HDX